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Management
Consulting
Dr. Blozan provides management consulting in a number of areas including
marketing, product positioning, pricing, marketing research, quantitative
modeling, statistical analysis, employee management, workflow analysis
and strategic planning.
Bio of Dr. Blozan
Customer Relationship Management
Customers want continuity in communications and service. They want status
information on demand. They want to provide feedback. Don't lose business
because you can't hear requests for more.
Office Workflow
Analysis
System changes such as adopting Waypoint can often be an excellent time
to review your office operations generally. We can help you recognize
the necessary, optional and possibly redundant work steps that currently
exist. With real-time on-line query and search capabilities, traditional
reporting and approval processes may no longer be necessary or it might
be possible to streamline them. Employees may find clearer role opportunities
to be a career motivator. Waypoint tracks the time it takes to perform
each task so that it will become possible to perform detailed cost accounting
for each type of client project, each type of work task and each employee.
This concrete historical data may be useful during employee evaluations
and may aid in redefining roles, tasks, assignments and compensation.
Employee
Turnover Reduction and Morale Enhancement
It can be difficult for management to always understand employee frustrations.
Awkward supervision can lead to enormous frustrations. Employees are often
more interested in task opportunites that allow them to excel than they
are in compensation. Sometimes your first indication is an unusually high
employee turnover rate.
Business Risk Reduction
Your information system can control many business risks. You need protection
from outsiders. You need to protect confidential information. You need
to audit employee activities.You need a disaster recovery plan. Taking
these precautions can lower insurance rates.
Ancillary
Products and Services
A real-time information system may enable you to offer ancillary for-fee
products and services. With all data on-line, you can provide automatic
newsletters, annual reviews, reprints, low-cost updates and changes and
rebates for referrals.
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