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Knowledge
Base
Functional
Summary
It can be stunning to realize how much strategic information is only in
the heads of a small few. A company knowledge base gives a firm the ability
to aggressively manage authorship and access to its own documents, business
procedures and business policies. The latest copies of HR and marketing
documents can be readily available to all those who should have them.
What's more, firms can track industry content, trends, technologies, news,
etc. Employees can have home "directories" to store their own
content.
Case Studies
A medical supply client needed to keep abreast of on-going regulatory
changes. They were required to file insurance claims electronically. Our
product was able to track all those issues by state and also track vendors,
their products and their product versions in an easily searchable manner.
Advanced
Functionalities
We've added a number of more subtle system behaviors that save time and
make the lives of users easier.
* Catalog files by knowlege base topic.
* Catalog hard-copy knowledge base content and identify and search it
by bar code.
* Categorize topics with up to a three-tier classification structure.
* Sometimes only use two or one classification level while your partitions
evolve.
* Enter keywords for each entry.
* Build a glossary so that users can search on keyword aliases.
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